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Curriculum
Course Code Semester Course Name
BSM - 001 Semester 1 FUNDAMENTALS OF MANAGEMENT
BSM - 002 Semester 1 BASICS OF MARKETING
BSM - 003 Semester 1 WRITTEN COMMUNICATION SKILLS
BSMA-001 Semester 1 BASIC IT SKILLS
BSMW-001 Semester 1 INTERNSHIP REPORT (WORKBOOK)
Course Code Semester Course Name
BSM - 004 Semester 2 FOUNDATIONS OF SERVICES MARKETING
BSM - 005 Semester 2 FOCUS ON THE CUSTOMER
BSM - 006 Semester 2 UNDERSTANDING CUSTOMER REQUIREMENTS
BSMA-002 Semester 2 COMMUNICATION AND SOFT SKILLS
BSMW-002 Semester 2 INTERNSHIP REPORT (WORKBOOK)
Course Code Semester Course Name
BSM - 007 Semester 3 UNDERSTANDING HUMAN BEHAVIOUR
BSM - 008 Semester 3 BASIC QUANTITATIVE TECHNIQUES
BEVAE-181 Semester 3 ENVIRONMENTAL STUDIES
BSMA-003 Semester 3 ADVANCED IT SKILLS
BSMW-003 Semester 3 INTERNSHIP REPORT (WORKBOOK)
Course Code Semester Course Name
BSM – 009 Semester 4 INTRODUCTION TO SERVICE OPERATIONS
BSM - 010 Semester 4 SERVICE DESIGN
BSM - 011 Semester 4 SERVICE QUALITY AND IMPROVEMENT
BSMA -004 Semester 4 ACCOUNTING AS INFORMATION SYSTEM
BSMW-004 Semester 4 INTERNSHIP REPORT (WORKBOOK)
Course Code Semester Course Name
BSM – 012 Semester 5 ECONOMY AND SERVICES
BSM – 013 Semester 5 DELIVERING AND PERFORMING SERVICES
BSM – 014 Semester 5 MANAGING SERVICE OPERATIONS - I
BSMA-005 Semester 5 DATA PROCESSING AND REPORTING
BSMW-005 Semester 5 INTERNSHIP REPORT (WORKBOOK)
Course Code Semester Course Name
BSM – 015 Semester 6 MANAGING SERVICE PROMISES
BSM – 016 Semester 6 MANAGING SERVICE OPERATIONS - II
BSM – 017 Semester 6 SERVICE ENTREPRENEURSHIP
BSMA-006 Semester 6 RESEARCH PROCESS
BSMW-006 Semester 6 INTERNSHIP REPORT (WORKBOOK)

The programme will be of 132 credits. The weightage of each credit is 30 hours of study. Detailed credit weightage of each course and course outline is available in Prospectus.